Closing your Spin City Casino account is straightforward, and you have several options depending on whether you want a temporary break or a permanent farewell. Whatever option you choose, the process starts with a quick chat with our support team, who will walk you through the steps, confirm your choice in writing and execute the closure within hours.
Before you start, withdraw any remaining real-money balance. The cashier handles withdrawals through the same method you used to deposit where possible, and standard processing times apply. Pending bonus funds and any wagering that has not been completed will be forfeit when the account closes, so it is worth finishing any in-progress wagering if you have a balance you would like to keep.
There are four ways to step back from the platform. A simple pause lets you take a short break of up to seven days without the heavier commitments of a cool-off or self-exclusion. A cool-off period locks your account for twenty-four hours up to six weeks. The lock cannot be lifted early, which is the point: it gives you the structured space you may need to reset your routine.
Self-exclusion is a longer-term measure that runs from six months up to permanent. During self-exclusion your account is fully closed, you will not receive marketing communications, and we will use reasonable efforts to prevent you from opening a new account during the exclusion period. Self-exclusion is the right tool when problem gambling has taken hold and a short break is not enough.
Permanent closure is for players who simply want to end their relationship with the platform without the protective layer of self-exclusion. The account is closed, your data is retained only for the period required by anti-money-laundering and gaming regulations, and any remaining marketing consents are revoked. You can return to the platform in the future by opening a new account, subject to the standard registration checks.
Whichever option you choose, the closure is handled by a human on our support team rather than an automated process. You can request closure through live chat or email, and the team will confirm your choice in writing before executing the closure. If you want to discuss your options first without committing to anything, support is happy to walk you through the differences.
If you change your mind during a cool-off or self-exclusion, you cannot lift the restriction early. This is a deliberate design choice rooted in responsible gambling principles, and it applies to every player regardless of tier or playing history. Once the chosen period ends, you can reopen your account by contacting support, and your loyalty progress, bonuses and account history will be restored.
Spin City Casino keeps every player-facing change documented across the site so Kiwi players can move between the main lobby, the promotions calendar, the help centre and the responsible gambling tools without losing context. Every section above is reviewed regularly to reflect the current state of the platform, and the support team can confirm the most up-to-date detail in live chat whenever you need clarification.
How do I close my Spin City Casino account?
Contact support through live chat or email and ask to close your account. The team will confirm your choice, ask whether you want a temporary pause, cool-off, self-exclusion or permanent closure, and execute the closure within hours. You will receive a confirmation email when the closure is complete.
What happens to my balance when I close my account?
Withdraw any remaining real-money balance before requesting closure. Standard cashier processing times apply, with cryptocurrency and e-wallet withdrawals processed in hours and bank transfers within one to three business days. Pending bonus funds and incomplete wagering will be forfeit on closure, so finish any in-progress wagering if you want to keep the resulting balance.
Can I reopen a closed Spin City Casino account?
It depends on the closure type. After a simple pause or completed cool-off period, you can reopen the account by contacting support. After a self-exclusion period ends, you can reopen the account by contacting support. After permanent closure, you cannot reopen the original account, but you can open a new account subject to standard registration checks.
Can I lift a cool-off or self-exclusion early?
No. Cool-off and self-exclusion periods cannot be lifted early. This is a deliberate design choice rooted in responsible gambling principles and applies to every player. Once the chosen period ends, you can reopen your account by contacting support, and your loyalty progress and account history will be restored.
How does account closure interact with responsible gambling tools?
Permanent closure and self-exclusion are the strongest responsible-gambling tools the platform offers, and they sit alongside the lighter controls described on the Responsible Gambling page. Pausing the account is a soft tool best suited to short breaks. Cool-off and self-exclusion add structure, and permanent closure removes the account entirely. If you are unsure which option fits, the support team can talk through your situation without pressure and help you pick the level of protection that matches what you need.
What does Spin City Casino do with my personal data after I close my account?
Closing your account stops new processing of your data for marketing or game personalisation. We retain account, transaction and verification records only for the period required by anti-money-laundering and gaming regulations, after which the data is securely deleted or anonymised. The full retention schedule and your data rights are in the Privacy Policy, and the Cookie Policy covers how to clear any browser-side cookie residue once your account is closed.
What should I do before requesting account closure?
Three quick checks save time and avoid surprises. First, withdraw any real-money balance through the cashier so your funds are safe before closure. Second, complete or surrender any in-progress bonus wagering because pending bonus funds are forfeit on closure. Third, decide which closure type suits your situation, using the Responsible Gambling page as a guide. If you are unsure, contact the Help Centre first and the team will walk you through the options without committing you to anything.